Communication Services Operator PRN/As Needed

Overview

Mercy is seeking an enthusiastic and dedicated individual to join our team as a Call Center Agent. This position provides essential call handling services and supports various departments within the organization.

About the role

Under general supervision, the successful candidate will perform a variety of administrative and customer service tasks. Responsibilities include answering incoming calls, connecting calls, paging physicians, obtaining long distance information, and placing calls for physicians, personnel, and families. The role also involves providing patient information and receiving class registration and physician referral calls.

Responsibilities

• Answer and route incoming calls
• Connect all incoming and outgoing calls
• Page physicians and other staff members
• Obtain and provide long distance information
• Place calls for physicians, personnel, and families
• Provide patient information
• Receive and process class registration and physician referral calls
• Serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations

Requirements

• High school diploma or equivalent
• Telephone or customer service experience beneficial
• Basic computer and keyboarding skills
• Ability to navigate multiple computer software systems simultaneously
• Clear communication skills, both oral and written
• Knowledge of Microsoft Office

Qualifications

• Education: High school diploma or equivalent
• Experience: Telephone or customer service experience beneficial

Skills

• Excellent communication skills
• Ability to multitask and work under pressure
• Strong organizational skills
• Attention to detail

Benefits

• Outstanding benefits package including medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can accommodate the needs of the team member.

Benefits

• Comprehensive health insurance options
• Paid time off
• Tuition assistance
• Retirement plan matching

Why Mercy?

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.