Communication Dispatcher II - Split Shift

About the role

Operates the hospital campus switchboard, functions as receptionist, and serves as the primary dispatcher for emergency incidents in accordance with Federal Communications Commission rules and regulations.

Responsibilities

• Operate a Cisco console and emergency paging/beeper systems.
• Contact and dispatch emergency personnel according to established protocols to ensure prompt and appropriate response.
• Transmit messages via radio communications base station in compliance with FCC regulations.
• Monitor radio frequencies to receive, evaluate, and forward critical information.
• Operate radio transmitting and receiving equipment for fixed stations and mobile units.
• Greet and direct visitors; answer questions; listen to complaints; and provide information about agency rules, regulations, and operations.
• Maintain records and logs of all messages received and transmitted for emergency contact purposes.
• Perform typing, filing, and recordkeeping; maintain accurate staff and patient information lists.
• Sort incoming and outgoing mail.
• Report system malfunctions (cell phones, consoles, fire alarms, walkie-talkies, radio dispatchers, etc.), directory changes, and phone problems to appropriate staff.
• Establish and maintain harmonious working relationships with others.
• Secure coverage and draft the monthly switchboard schedule for approval.
• Coordinate, implement, and maintain ongoing on-the-job training for switchboard staff.
• Provide direct supervision, assign work, and evaluate the performance of Communications Dispatcher I staff.

Required Qualifications

• Ability to understand, explain, and apply laws, rules, policies, and procedures governing assigned console activities.
• Ability to read, write, and comprehend English.
• Ability to use proper English grammar, punctuation, and spelling.
• Ability to operate telecommunications equipment.
• Ability to speak clearly and distinctly.
• Ability to deal tactfully with others.
• Ability to give oral instructions in a precise and understandable manner.
• Ability to obtain information through inquiries with other departments and outside facilities.
• Ability to make decisions and act quickly during emergency situations.
• Ability to work accurately with names, telephone numbers, codes, abbreviations, and/or symbols.
• Ability to assemble pieces of information according to established procedures.
• Ability to maintain accurate records.
• Ability to follow oral and written instructions.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to work independently.
• Ability to exercise sound judgment.
• Ability to exercise discretion when dealing with confidential information.

Preferred Qualifications

• Bilingual or multilingual fluency.

License and/or Certification Requirements

• Must obtain a valid Restricted Radiotelephone Operator’s permit issued by the Federal Communications Commission.

Schedule

• 40 hours per week on a split schedule: Tuesday and Wednesday 11 a.m.–7 p.m.; Thursday and Friday 3–11 p.m.; Saturday 7 a.m.–3 p.m.
• Days off: Sunday and Monday.

Minimum Entrance Requirements

• One year of full-time (or equivalent part-time) experience operating radio receiving and transmitting equipment.
• Possession of a valid Restricted Radiotelephone Operator’s permit issued by the Federal Communications Commission.