Dispatcher - Second Shift

Job Description We are a premier towing and transport company located near the Airport. We are looking for an energetic service/dispatcher to join our team. Our Dispatchers are central to the success of our operations, so we are looking for top individuals to bring a "can do" attitude with excellent customer service skills. Work Schedule is Sunday - Thursday 3PM - 11PM Job Description: Receive and dispatch calls from customers, law enforcement agencies, etc. utilizing a computer dispatch system. Relay requests to drivers. Assist with route planning as needed. Keep accurate record of calls. Maintain contact with customers and drivers as needed for efficient call completion, safety of drivers and customers, and excellent customer service. Job Duties/Responsibilities Assign tows to drivers fairly and equitably for the most efficient service levels. Communicate all information regarding pickup, transit, and delivery to drivers. Maintain professional demeanor. Communicate professionally with all customers and staff. Good interpersonal skills, working well with a wide range of individuals. Manage customer service issues in real time in a professional manner. Complete paperwork and enter required data into computer as required. Comply with all company policies and procedures. Other duties as assigned. Qualifications: Previous dispatch experience from a related industry (towing, trucking, emergency services, etc.)Basic Computer skillsExcellent verbal and written communication skills. Detail-oriented. Works well under pressure. Benefits: Dental insuranceHealth insurancePaid time offVision insurance Work Location: In person Company Description All City Towing is a premier towing and transportation company with continuous growth since its inception in 2011. All City Towing is a premier towing and transportation company with continuous growth since its inception in 2011.