Dispatcher - 2nd Shift

About the role

Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Responsibilities

• The Dispatcher will assist in supervising the drivers and routing activities to achieve maximum efficiency of both the drivers and the equipment.
• Route stores and wholesale accounts with the help of a computer routing system; manually review and adjust suggested routes to achieve maximum efficiency of drivers and equipment.
• Answer phones and handle additions to loads and specials for stores and wholesale accounts; enter into SAP and assure that invoices are generated prior to driver departure.
• Check on driver reported order discrepancies at dispatch time and correct if necessary.
• Record and report problems for further follow-up.
• Assign drivers to routes daily; assist in supervising drivers reporting to or being called into work on his/her shift. This includes discipline for union associates depending on circumstances of the incident.
• Resolve delivery problems with customers or drivers.
• Review delivery and driver activity within the Verizon Connect system; address problems and escalate for further action when necessary.
• Maintain driver attendance records.
• Work with supervisors on Roadshow routing and ensuring accuracy of driver logs and trip information, along with hours of service, on a daily basis through Verizon Connect.
• Maintain supply of drivers/truck needs such as hand trucks, seals, gate passes, etc.
• Coach and mentor drivers on policies, procedures and direction on a daily basis. Document all coaching and training session with the drivers.
• Develop and maintain standard operating procedures for all tasks within the department.
• Investigate any accidents while on shift; take corrective or disciplinary action immediately if required. Assure driver is sent for regulatory tests required.
• Forward follow-up instructions and requirements as required to next shift of Dispatch in