Comms & Training Specialist

About the role

Markel is seeking a Communications & Training Specialist to support organizational change management activities across the Guidewire portfolio for the United States and Bermuda. This role focuses on enhancing employee capabilities through innovative learning solutions and ensuring alignment with organizational goals. It is ideal for someone who is detail-oriented, creative, proactive, and passionate about employee development.

Responsibilities

• Communications & Engagement
  • Develop and execute communications aligned to the overall change strategy.
  • Create audience-specific content including announcements, release updates, FAQs, presentations, newsletters, and leadership messaging.
  • Manage communication schedules and coordinate release communications.
  • Support employee engagement and feedback activities.
• Training & Enablement
  • Partner with the Senior Training Specialist to develop training materials, job aids, and learning resources.
  • Support training delivery through instructor-led, virtual, and self-paced learning.
  • Coordinate training logistics, tracking, and reporting.
  • Support post-training reinforcement and knowledge retention activities.
• Adoption & Program Support
  • Support readiness and adoption efforts through communications and learning initiatives.
  • Assist with post-go-live communications and hypercare activities.
  • Maintain communication and training plans, project documentation, and status reporting.
  • Partner with business, product, and technology teams to support successful adoption.

Role Focus: 70% Communications (development, execution, stakeholder messaging, employee engagement) | 30% Training (development, coordination, delivery support, learning reinforcement).

Requirements

• Bachelor’s degree or 3+ years of experience in Communications, Training, Change Management, Learning & Development, or Organizational Effectiveness.
• Strong writing, presentation, facilitation, and content development skills.
• Experience supporting technology or business transformation initiatives.
• Proficiency with Microsoft 365 tools, including Teams, SharePoint, PowerPoint, and Copilot.
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Preferred Skills

• Insurance industry and/or Guidewire experience.
• Experience leveraging AI tools to create communications, develop training materials, summarize information, automate administrative tasks, and improve delivery efficiency.
• Ability to simplify complex concepts into clear, engaging communications and learning experiences.

Pay

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary range for the Communications & Training Specialist is $62,400 - $85,800 with a 12% incentive.

Benefits

Markel offers competitive benefit programs to support employees at all stages of life, including:

• Multiple health, dental, and vision insurance plan options.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid time off (PTO), corporate holidays, and floating holidays.
• Parental leave.