Comml Auto Unit Mgr

About the Role

The Claims Manager is a senior working leader responsible for managing a reduced, complex caseload while providing leadership across claims teams or functional areas. This role balances hands-on claim handling (~80%) with management responsibilities (~20%), focusing on high-exposure claims, operational oversight, and client service excellence.

Responsibilities

• Claims Handling Leadership (Primary Focus – ~80%)
  • Manage a portfolio of complex, high-exposure, or sensitive claims across lines of business
  • Provide advanced technical expertise in coverage analysis, investigation, reserving, and resolution strategies
  • Directly handle large-loss or escalated claims
  • Serve as a technical resource and escalation point for supervisors and staff
  • Ensure financial accuracy and effective management of claim exposures
• Leadership & Team Management (~20%)
  • Lead and support supervisors and claims professionals in day-to-day operations
  • Provide coaching, guidance, and mentorship to drive performance and development
  • Support hiring, onboarding, and succession planning efforts
  • Promote a culture of accountability, quality, and continuous improvement
• Operational Oversight
  • Monitor performance metrics, including quality, cycle time, and financial outcomes
  • Identify trends, risks, and opportunities for operational improvement
  • Support consistency in claim handling practices across teams
• Client Relationship Management
  • Serve as a key contact for clients on complex claims and service-related matters
  • Participate in client meetings and performance reviews
  • Ensure adherence to client-specific guidelines, contracts, and SLAs
• Financial, Compliance & Governance
  • Ensure strong reserving discipline and oversight of claim financials
  • Support audit processes and maintain compliance with regulatory requirements
  • Reinforce internal controls and risk management practices

Qualifications

• Bachelor’s degree in business, insurance, or related field preferred
• 8–12+ years of progressive claims handling experience, including complex claims
• Demonstrated leadership experience, particularly in a working-leader capacity
• Strong understanding of TPA operations and client service expectations
• Advanced analytical, decision-making, and communication skills