Commissions Administrator

Key Responsibilities

• Administer and maintain sales commission processes within CaptivateIQ (CIQ), including transformation and load, calculation logic, payout validation, workflows, and reporting.
• Prepare and maintain commission-related reconciliations, schedules, and supporting documentation for month-end and quarter-end close.
• Support accounting activities related to commission expense, including journal entries, and balance sheet reconciliations.
• Partner with Payroll to ensure timely and accurate commission processing and payment.
• Address commission discrepancies, payout questions, and data inconsistencies and direct to the appropriate workgroup for resolution.
• Aid in internal and external audit requests by maintaining accurate documentation, controls, and audit-ready support.
• Collaborate with Sales Operations, Finance, HR, and CIQ technical resources to interpret compensation plans and ensure accurate system implementation.
• Identify opportunities for automation, process improvements, and enhanced reporting capabilities.

Required Qualifications

• 3+ years of experience in commissions accounting, sales compensation administration, payroll accounting, or related accounting functions.
• 2+ years administrator experience with CaptivateIQ or 5+ years on similar ICM platforms (Xactly, Varicent, SPIFF, etc).
• Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, and data validation.
• Experience working with ERP systems and financial reporting environments.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Ability to work independently in a remote environment while collaborating effectively across teams.

Preferred Qualifications

• Bachelor’s degree in accounting, finance, or related field.
• Experience in a public company or SOX-controlled environment.
• Experience in SaaS or technology environments.
• Familiarity with CRM and ERP systems such as Salesforce, NetSuite, and Workday.
• Experience with commission accruals and commission capitalization/amortization concepts (ASC606).
• Familiarity with AI productivity and business tools, such as ChatGPT, Claude, Microsoft Copilot, or similar technologies, with the ability to leverage AI to improve efficiency, documentation, analysis, and process effectiveness is desirable.