Commercial Servicing - Loan System Support
About the role
FICS is searching for an enthusiastic commercial loan servicing software system support team member to join our Commercial Servicer System Support crew, supporting customers to navigate through the servicing side of a commercial mortgage. A System Support team member at FICS is the first in line to provide high-quality commercial mortgage loan servicing software system support and consulting, to help disentangle the commercial mortgage process for our clients. Each communication directly affects the efficiency of our customers' operations and their success. System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars, and are the first in line in the collaborative process of testing the FICS software for quality assurance.
Requirements
- 1–2 years of experience in the commercial mortgage loan servicing industry
- A solid understanding of commercial mortgage loan servicing
- Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus
- Exceptional verbal and written communication skills are a must
- Excellent interpersonal and presentation skills, as well as an eagerness to learn
- Ability to convey patience and understanding to customers in person, over the phone and via e-mail
- Technical proficiency in learning robust software systems
- Natural problem-solving skills
- Ability to travel across the U.S., when needed