Commercial Loan Servicing Manager

About the Role

The Commercial Loan Servicing Manager will provide leadership and management to the Commercial Loan Servicing staff and all functions within the department for the global organization. This role ensures cohesiveness between front-line and back-office departments.

Responsibilities

• Oversee servicing processes, including booking new loans and renewals, payment processing, account reconciliation, core input review, document exception tracking and resolution, and participations/syndications.
• Ensure compliance with internal and external regulatory requirements.
• Create, maintain, and approve departmental policies and procedures.
• Prepare responses to internal and external audit findings.
• Manage Service Level Agreements (SLAs) and core vendor system enhancements.
• Lead and train Commercial Loan Operations staff on bank systems to ensure accuracy and integrity.
• Exercise decision authority on loan system parameters to support deal structures.
• Maintain service level standards with metric reporting and accountability measures.
• Collaborate with business line leaders in Commercial Lending, Treasury Management (TM), and Deposits on strategy and system functionality needs.
• Serve as a liaison with proprietary bank systems (e.g., Synergy, nCino, Jack Henry) for system functionality, enhancements, and updates, including staff training.

Requirements

• Strong oral, written communication, organizational, and time management skills.
• Knowledge of specialty lending parameters and processing (e.g., participations, syndications, letters of credit, SBA).
• Familiarity with commercial loan documentation, credit arrangements, bank products, and accounting systems.
• Understanding of bank regulations and compliance issues.
• Ability to work in a fast-paced environment, prioritize projects, and meet deadlines.
• Exceptional problem-solving skills and good judgment.
• Ability to work independently and as part of a team.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or Economics OR equivalent years of relevant work experience.
• 10+ years of experience in Commercial loan operations or loan accounting.
• Proficiency in Microsoft Office.

Pay

Base pay range: $85,000 – $120,000. Salary is based on factors including job duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

Benefits

• 401(k) match and profit sharing.
• Employee Stock Purchase Plan (ESPP).
• Paid time off (PTO).
• Medical, dental, and vision insurance.
• Company-paid life insurance and long-term disability.
• Supplemental voluntary life insurance, short-term and long-term disability.
• Wellness incentives and Employee Assistance Program (EAP).
• Pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for eligible associates.