Commercial Service Technician III

Key Responsibilities

• Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call.
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
• Represents our company professionally, honestly, and ethically in all business matters and activities.
• Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
• May train other commercial service/maintenance/install technicians, as assigned.
• Performs similar/other duties as needed or assigned.
• Regular, reliable attendance.

Health & Safety Roles And Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Follows standard procedures and process, ensuring that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Does not perform act that may endanger the safety or wellbeing of others.
• Does not engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirement.