Commercial Service Tech I

Duties And Responsibilities

• Performs routine and emergency service calls.
• Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Sets and ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.

Qualifications - External

• Minimum of High School Diploma/Vocational Training.
• Minimum of three (3) or more years of experience.
• A mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
• A working knowledge to full understanding of local/national codes.
• A mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.
• A valid driver’s license and be able to clear a drug screening.
• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English.
• Requires 50% to 75% proficiency in Everon Commercial’s Tier 1 product offerings.

Work Environment

• The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments.

Physical Requirements

• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl;
• talk and hear.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.