Commercial Service Manager

About the role

Responsible for scheduling service technicians to perform tire repairs and replacement as needed. Responsible for maintaining commercial tire inventory including receiving and removing tires into and out of inventory; as well as other duties as assigned by the Store Manager.

Qualifications

• High school diploma or equivalent as well as a minimum of two years' experience at a tire/auto repair facility are required. A two- or four-year college degree is preferred but not required.
• Knowledge, Skills, and Abilities:
• Communication - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively
• Customer and Personal Service - Including but not limited to customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing - Including but not limited to marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, leadership skills, and coordination of people and resources.
• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.
• Work Styles:
• Dependability- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Independence- Job requires guiding oneself with little or no supervision and depending on oneself to get things done.
• Integrity- Job requires treating people with respect, keeping commitments, working ethically and upholding organizational values.
• Stress Tolerance- Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Knowledge, Skills, and Abilities

• Communication - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively
• Customer and Personal Service - Including but not limited to customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing - Including but not limited to marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, leadership skills, and coordination of people and resources.
• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.

Work Environment

• This position operates in all types of indoor and outdoor work environments, therefore exposure to heat and cold is to be expected. The employee may be required to stand for long hours while working at the service counter, stools may or may not be available. The employee must regularly lift up to 50 pounds and frequently lift/move more than 100 pounds.