Commercial Service Account Manager

About the role

InPwr, Inc. is seeking a Commercial Service Account Manager to join our dynamic team. We are an award-winning electrical design-build firm based in Indianapolis, IN, with offices in Denver, CO, Los Angeles, CA, Fort Myers, FL, Dallas, TX, and Charlotte, NC. We are dedicated to building it better, focusing on complex opportunities, and pushing the boundaries of electrical design.

Responsibilities

• Manages financials, ensures planning and layout, identifies risks, and plans essential resources to minimize financial slippage.
• Manages service technician gainshare payout.
• Oversees van stock setup, organization, and supervises procurement and tracking of materials.
• Recognizes problems early and informs stakeholders to protect InPwr's installation quality and financial interests.
• Schedules and performs post mortem reviews on jobs to prevent reoccurrence of errors and celebrate best practices.
• Reviews work orders weekly for each technician and client to identify trends and improve overall satisfaction.
• Reviews and approves submittals with account managers before client approval.
• Ensures customer satisfaction and solicits feedback from service customers and constant presence sites.
• Communicates with customers and technicians to coordinate job scheduling and site compliance.
• Schedules weekly activities of all assigned personnel.
• Identifies material requirements of projects and works with procurement to ensure timely delivery of materials.
• Aids personnel with on-site problems when necessary.
• Prepares project status reports and/or schedules, if applicable.
• Prices, submits, and expedites change order requests.
• Affirms timely completion of punch list items.
• Affirms timely submission of accurate as-built drawings, when applicable.
• Responds in a timely manner to employee concerns.
• Reviews and ensures accuracy of field reports and paperwork before submission to data entry.
• Attends job meetings on projects when required.
• Aids in general business development activities.

Requirements

• High school diploma with additional 2 years technical training desired or Construction Management degree.
• Minimum 1-2 years’ experience in a Senior technician role, prior field experience required.
• Excellent technical knowledge of electrical systems and the NEC.
• Electrical Estimating background.
• Strong computer skills and experience in Microsoft Office products.
• Ability to adjust to rapidly changing priorities and work under pressure.
• Ability to manage and schedule multiple service technicians and projects.
• Excellent verbal and written communication.
• Outstanding interpersonal skills.
• Able to work in Monterey Park, CA, and able to generate new business in the area within 60 days of hire.

Benefits

• Medical, Dental, Vision and Life Insurance
• 100% company paid for employees
• Paid vacation & holidays
• 401(k) company match
• 30-day paid sabbatical every 5 years of employment
• Stable employment with a growing company
• Highly competitive salary

Essential Functions

See Responsibilities section above.

Working Conditions

• This position sometimes operates in an office environment but will require regular visits to construction sites.
• Job Requires working in all elements, depending on job location, time of year (heat, cold, rain, and snow).
• Must be able to utilize construction site sanitary facilities (Porta-Johns).
• Wear personal protective equipment (hard hat, safety glasses at all times), respirator when required.
• Repetitive use of arms, hands, and fingers.
• Able to work 8 hours per day, 40 hours per week, overtime as required and night shifts.
• All elements inside and out.