Commercial Service Account Manager (Sales)

About the role

The frontline of the Carrier organization, our dynamic sales teams help our customers achieve their goals with our robust portfolio of best-in-class products and services. From developing and nurturing relationships with our partners to providing critical feedback to enhance our solutions, our sales organization is growing to take Carrier to the next level.

Job Responsibilities

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Able to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Able to seek out or respond to repair opportunities
• Establishing and building credibility with knowledge of Carrier products/solutions
• Strong ability to develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Able to detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Responding to the customer requirements in a timely manner
• Gaining the booking/order in a timely manner
• Able to consistently achieve sales metrics and Annual Targets
• To effectively negotiate service agreement renewals when required

Required Qualifications

• High School Diploma/ GED
• 2+ Years of experience selling B2B
• Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms

Preferred Qualifications

• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
• Ability to sell directly to end user customer
• Previous experience in selling service agreements
• Demonstrates ability to introduce others to cross sell and upsell within their base of customers
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
• Self-motivated and able to manage many simultaneous projects and responsibilities

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 23 June 2026