Commercial Service Account Manager (Sales)

About the role

As the Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment.

Job Responsibilities

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Able to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Able to seek out or respond to repair opportunities
• Establishing and building credibility with knowledge of Carrier products/solutions
• Strong ability to develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Able to detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Responding to the customer requirements in a timely manner
• Gaining the booking/order in a timely manner
• Able to consistently achieve sales metrics and Annual Targets
• To effectively negotiate service agreement renewals when required

Required Qualifications

• High School Diploma/ GED
• 2+ Years of Commercial HVAC Sales experience
• Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms

Preferred Qualifications

• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
• Ability to sell directly to end user customer
• Previous experience in selling service agreements
• Demonstrates ability to introduce others to cross sell and upsell within their base of customers
• Ability to work in a highly team-oriented and dynamic environment
• Ability to identify opportunities to proactively sell preventative repair / upgrade packages
• Self-motivated and able to manage many simultaneous projects and responsibilities

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Culture

• At Carrier, we work hard to build a culture where all employees are valued and everyone feels included.
• We seek to recruit, develop and promote our employees around the world valuing cultural differences, varied perspectives, background and experiences.
• We contribute to the communities where we live and do business by actively partnering with community and philanthropic organizations locally and nationally.
• We believe in “doing the right thing” and are a respected member of the communities in which we operate.

Benefits

• Professional Development & Employee Scholar ProgramsLearning never ends at Carrier. Whether at our company or at a Carrier-approved educational institute – we want you to be engaged in lifelong learning.
• Flexible Work Arrangements8-5pm isn’t for everyone. Carrier offers flexible work hours for eligible employees to help manage your work-life balance.
• Retirement Savings PlanWe want Carrier employees to have tools available to prepare for retirement.
• Employee Referral Program & Monetary Awards/RecognitionYou know our culture and what it takes to work at Carrier – we want to reward you for helping identify top talent. As part of our culture, we also want to reward and recognize our colleagues for their excellent efforts and contributions.
• Parental LeaveWe offer two leave benefits for new parents – moms and dads – Birth & Adoption Leave and Parental Leave.
• Time Off and Additional Vacation OptionsNew employee receive (15) vacation days per year which increases over time at the company. Plus the option to purchase an additional (5) days through our Carrier Choice program.