Commercial Service Account Manager

About the role

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively, and pursuing large opportunities that help our customers modernize their equipment. This role is a great fit for someone who excels at building relationships, has outstanding customer service, and loves working with cross-functional teams. This is the ideal role for those who are adept at assessing and understanding both the immediate and future needs of customers.

Job Responsibilities

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experience in attracting new customers as well as building share value with existing customers
• Seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Establishing and building credibility with knowledge of Carrier products/solutions
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Responding to the customer requirements in a timely manner
• Gaining the booking/order in a timely manner
• Able to consistently achieve sales metrics and Annual Targets

Required Qualifications

• High School Diploma / GED
• 2+ Years of B2B experience selling HVAC, repairs, modernizations, service agreements, and/or HVAC Controls
• Must be able to lift/carry 20 lbs, climb ladders/stairs, be comfortable working on roofs/platforms

Preferred Qualifications

• Bachelor’s Degree
• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
• Previous experience in selling service agreements
• Demonstrated ability to introduce others to cross sell and upsell within their base of customers
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
• Self-motivated and able to manage many simultaneous projects and responsibilities

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

• Short-term cash incentives, subject to plan requirements

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Contact Information

To learn more about our benefits offering, please click here.
For questions regarding Carrier’s EEO statement and accommodations process, please contact us at Carrier.Recruiting@carrier.com.