Commercial Relationship Manager

Essential Duties And Responsibilities

• Develops and manages a portfolio of commercial accounts with a high propensity to engage our services during damage events or environmental disasters.
• Builds and maintains relationships with key decision-makers, including facility executives, property managers, and commercial clients.
• Oversees the entire sales cycle, from prospecting to closing and ensures a seamless customer experience.
• Conducts in-person sales meetings using a consultative approach to understand client needs and offer tailored solutions.
• Schedules and manages appointments and client interactions effectively.
• Maintains clear and professional communication with internal and external stakeholders.
• Provides exceptional after-sales support to enhance customer satisfaction and loyalty.
• Achieves or exceeds monthly sales targets and performance goals.
• Prepares detailed sales activity and performance reports.
• Identifies new business development opportunities and strategies.
• Establishes and strengthens connections with potential clients, including insurance professionals, facility managers, real estate professionals, and other relevant contacts.
• Collaborates with project managers and operational teams to ensure excellent service delivery.
• Actively participates in industry trade organizations and networking events to promote company services.
• Delivers presentations to small and large groups as needed.
• Upholds company values and maintains a professional and positive attitude.

Competencies

• Proficiency with computers, mobile platforms, and the MS Office suite (Word, Excel, PowerPoint) and Google Workspace.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Effective time management and organizational abilities.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and results-oriented.

Job Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of B2B sales experience, preferably in a service-oriented industry.
• At least 2 years of experience managing repair projects in the insurance and restoration industry.
• IICRC Certifications in Water, Fire, and Mold Restoration.
• Project Management certifications and/or training preferred.
• Experience developing and managing commercial accounts, particularly in industries such as real estate, healthcare, education, and hospitality.
• Strong marketing and customer service skills.
• Professional appearance and demeanor.
• Ability to work flexible hours, including occasional evenings and weekends.
• Willingness to travel outside the immediate operating area as needed.
• Must be able to pass a background check.

Pay Structure

• Base pay plus commission, medical, dental, vision, Aflac, LTD, 401(k), company uniform, vehicle, cell and laptop to conduct business.

Additional Information

• ADRI is widely regarded as the expert firm to call – day or night – to halt and remediate environmental emergencies and to restore homes and other spaces to their pre-damage conditions.
• The company provides emergency recovery services for wind, fire, smoke and water damage, catastrophe response, contents restoration, environmental issues, mold remediation, healthcare and environmental services, flooding repair and construction services.