Commercial Refrigeration Technician HVAC-R

About the role

Easy Ice provides an all-inclusive commercial ice machine subscription to business owners nationwide. As a Technician I, you’ll help restaurants, bars, hospitals, hotels, and other businesses ensure reliable ice supply through installation, preventative maintenance, servicing, and cleaning of our ice machines. This role is critical to customer satisfaction and retention, offering hands-on experience in a growth-oriented, collaborative environment.

Responsibilities

• Install, clean, repair, and maintain ice machines per Easy Ice standard operating procedures to ensure optimal performance and cleanliness.
• Perform comprehensive servicing and preventative maintenance on ice machine equipment.
• Communicate effectively with coworkers and customers to complete work orders and assignments on time.
• Accurately document all service activities, including photos, forms, reports, and logs.
• Ensure proper truck stock to avoid unnecessary return trips and service delays.
• Manage pickup and delivery of ice for service calls, ensuring timely and efficient customer service.
• Identify and report additional actions needed to enhance customer satisfaction, such as parts replacement or equipment repairs.
• Facilitate accurate payment processing and assist in equipment shutdown or removal when necessary.
• Maintain a clean, organized, and safe work environment, including vehicle cleanliness and organization.
• Leave every machine serviced in a condition that makes it easier for other technicians to follow.
• Follow all protocols for work order completion and communication to prevent billing inaccuracies or delays.

Requirements

• High school diploma or general education degree (GED); vocational/technical training preferred.
• 1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience.
• Previous experience with ice machines, HVAC maintenance, or similar equipment is a plus.
• Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment.
• Familiarity with troubleshooting techniques and standard repair practices.
• Strong communication skills for interacting with customers and team members.
• Problem-solving abilities and a proactive approach to addressing issues.
• Ability to manage time effectively and prioritize tasks to ensure timely service completion.
• Skills in maintaining organized records and documentation of service activities.
• Demonstrated track record of delivering high levels of customer satisfaction.

Skills

• High-energy individual with a positive attitude and strong commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies and service protocols.
• Strong work ethic and dedication to professional growth in ice machine repair and maintenance.

Benefits

• Competitive pay.
• Company vehicle and cell phone.
• Excellent medical, dental, vision, and group life insurance.
• 401k with company match.
• Paid time off (PTO) and holiday pay.
• Fitness membership reimbursement.
• Hands-on experience in a growth-oriented culture.
• Personal growth opportunities that encourage creative thinking.
• Challenging and meaningful work fostering learning and development.
• Fun, fast-paced, and collaborative team environment.

Work Environment and Physical Demands

• Frequent standing, walking, sitting, use of ladders, and handling of tools and parts.
• Occasional lifting and/or moving up to 75 pounds.
• Extended periods of standing (6+ hours per day).
• Exposure to elevated noise levels in the work environment.
• Driving a vehicle for up to 60 percent of hours worked.
• Ability to work flexible shifts and adapt to changing work schedules.
• Stooping, kneeling, crouching, or crawling as required.