Commercial Refrigeration Technician HVAC-R

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Since 2009, we’ve been changing the industry by helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without the stress or high costs. We invest in your professional development and overall quality of life because we know employee satisfaction drives our success. Our goal is to be the #1 commercial ice machine solution in America—and one of the best places to work.

What we offer

• Competitive pay
• Company vehicle and cell phone
• Excellent medical, dental, vision, and group life insurance
• 401k with company match
• Paid time off and holiday pay
• Fitness membership reimbursement
• Hands-on experience in a growth-oriented culture
• Personal growth opportunities that encourage creative thinking
• Challenging and meaningful work that fosters learning and development
• Fun, fast-paced company culture
• Collaborative team environment with mentorship and support

Responsibilities

• Deliver exceptional service to build positive customer relationships and ensure satisfaction with ice machine performance.
• Perform installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve longevity and reduce service calls or emergency ice purchases.
• Lead installations, exceeding customer expectations with accurate, timely, and efficient service.
• Accurately diagnose and resolve technical issues on the first visit to minimize customer downtime.
• Achieve or exceed performance metrics for service response times, resolution rates, and customer feedback.
• Demonstrate flexibility in work schedules and adapt to changing operational demands while pursuing personal and professional growth.
• Install, clean, maintain, and troubleshoot Easy Ice equipment to increase reliability and reduce service calls.
• Provide service and customer support during field visits, emphasizing relationship-building.
• Train and mentor less senior technicians as needed.
• Manage on-site installation, repair, maintenance, and testing tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Communicate effectively with coworkers and customers to ensure timely completion of work orders per company procedures.
• Document all service actions with photos, forms, reports, and logs to maintain clear records.
• Ensure proper truck stock to avoid unnecessary return trips and service delays.
• Pick up and deliver ice as needed for service calls to ensure timely customer service.
• Facilitate accurate customer payments and assist in equipment shutdowns or removals when necessary.
• Maintain a clean, organized, and safe work environment in the shop by adhering to safety protocols.
• Keep company vehicles clean and organized, removing ice and trash at the end of each shift.

Requirements

• High school diploma or GED; vocational/technical training preferred.
• 1+ years of experience diagnosing and repairing commercial equipment (refrigeration, electrical, HVAC, ice machines, or related fields).
• EPA 2 Certification.
• Working knowledge of mobile tools and applications.
• Ability to demonstrate volt meter operations.
• Full-time availability, including a rotating on-call schedule.
• Strong communication skills for customer and team interactions.
• Problem-solving abilities and a proactive approach to repairs and maintenance.
• Time management skills to prioritize tasks and complete service calls efficiently.
• Organized record-keeping for service activities.
• Proven track record of delivering high customer satisfaction.

Skills

• High-energy with a positive attitude and strong commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies and service protocols.
• Strong work ethic and dedication to excellence in ice machine repair and maintenance.
• Self-motivated and flexible in a fast-paced environment.
• Team-oriented with a focus on collaboration and mentorship.

Work Environment and Physical Demands

• Frequent standing, walking, sitting, ladder use, and handling of tools/parts.
• Occasional lifting and moving of up to 75 pounds.
• Extended periods of standing (6+ hours per day).
• Exposure to varying noise levels, including elevated noise in some environments.
• Driving a vehicle for up to 60% of work hours.
• Ability to work flexible shifts and adapt to changing schedules.
• Stooping, kneeling, crouching, or crawling may be required.