Commercial Refrigeration Technician HVAC-R

About the role

We are seeking a highly motivated and detail-oriented Technician I to join our team. The Technician I will play a crucial role in the installation, preventative maintenance, servicing, and cleaning of our ice machines. This position requires a keen attention to detail, a commitment to maintaining equipment in good working order, and a willingness to learn and grow within the field of ice machine repair and maintenance.

Responsibilities

• Install, clean, and maintain ice machines according to Easy Ice’s standard operating procedures
• Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice’s standard operating procedures
• Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Manage truck stock and vehicle cleanliness and organization to avoid unnecessary return trips and delays in customer service
• Identify and report any additional actions required to enhance customer satisfaction, including recommendations for parts replacement, cleaning, or equipment repairs
• Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
• Ensure proper vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance

Requirements

• High school diploma or general education degree (GED)
• Vocational/Technical Training preferred
• 1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience
• Previous experience with ice machines or HVAC maintenance or similar equipment is a plus
• Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment
• Familiarity with troubleshooting techniques and standard repair practices
• Strong communication skills to effectively interact with customers and team members
• Problem-solving abilities and a proactive approach to addressing issues
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
• Demonstrated track record of delivering highest level of customer satisfaction

Qualifications

• High-energy individual with a positive attitude and strong commitment to customer satisfaction
• Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
• Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance

Skills

• Maintaining organized records and documentation of service activities
• Effective communication skills
• Problem-solving abilities
• Time management skills

Benefits

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life Insurance
• 401(k) Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands-on experience promoting a growth-oriented culture
• Personal growth opportunities encouraging employees to “think outside the box”
• Challenging and meaningful work fostering learning and development
• Fun, fast-paced company culture and work environment
• Collaborative team environment supporting and mentoring each other

Pay

Compensation details are competitive and commensurate with experience.

Schedule

Flexible shifts and adaptability to changing work schedules are essential.