Commercial Refrigeration Technician HVAC-R

What we offer

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

What you will do

The Technician II is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting.

• Provide outstanding service and support during on-site visits, forging positive relationships with customers
• Manage installation and repair tasks
• Accurately diagnose and resolve technical issues, determining proper solutions
• Train and support less experienced technicians
• Complete detailed service reports to improve future service quality

How you will do it

The Technician II is a progression from Technician I. All levels of Technician - I, II, and III, are responsible for the installation, cleaning, preventative maintenance, trouble shooting, and repair of ice machine equipment as required. This may include bagging/delivering ice, or other duties as assigned.

• Install, clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
• Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
• Train and mentor less senior technicians as required
• Manage on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
• Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
• Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
• Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
• Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance