Commercial Refrigeration & Food Equipment Technician

About the Role

Join a team that has your back. We hire techs who take pride in their work, support each other, and are ready to be the one customers count on when the heat is on (or the walk-in's down). Facilities call us because downtime is expensive. You’ll diagnose fast, document clearly, and prevent repeat failures. Customers see exactly what you did, what’s next, and why it matters. That’s how we earn long-term partners.

Responsibilities

• Diagnose, repair, and maintain walk-ins, reach-ins, ice machines, and line cooling
• Work independently in the field—but stay tight with dispatch, parts, and fellow techs
• Use work-order video on every job to document, educate, and build trust
• Close the loop on quotes, clearly explaining issues and solutions to keep customers informed
• Leave every job site better than you found it
• Diagnose and repair hot-side: fryers, ovens, griddles, steamers, dish machines

Requirements

• 3+ years Commercial Refrigeration or Food Equipment service field experience with solid troubleshooting
• Comfortable running after-hours and weekend emergency calls when it's your turn on-call
• Professionalism and clear customer communication
• Brings a "whatever it takes" attitude to the job site
• Can work independently, but knows how to tag-team when the situation calls for it
• Treats customers with respect, keeps them informed, and makes their problem your mission
• EPA Certification

Preferred Qualifications

• CFESA, OEM certs

How We Work

• Communicate relentlessly—every job gets work-order video proof + clear next step
• Own everything—if you touch it, you close the loop
• One team—protect the customer and each other
• Endlessly improve—grow skills, grow pay
• Change the standard—be the reason the customer calls us first + be the tech others look up to
• Enjoy the journey—we hustle, we laugh, we respect each other, and we make every day count

Pay & Benefits

• Based on experience, hustle, and leadership capability
• 100% company-paid medical, dental & vision insurance
• 3 weeks PTO to start (up to 5 weeks over time) with up to 125% rollover
• 401(k) with company match
• Annual merit increases
• Annual tool allowance & replacement
• Company vehicle & free uniforms
• Gas/corporate cards for business expenses
• Smooth, tech-driven in-house dispatch
• Life and disability insurance available
• Monthly & annual recognition raffles

Growth Opportunities

• Clear path to advancement, backed by a defined technician-level roadmap that shows you exactly how you can grow your skills and earning potential
• Room to grow, learn, and earn more
• Free education on leadership, finance & soft-skills
• Paid CFESA Certification Training