Commercial Operations Specialist

About the role

The Commercial Operations Specialist serves as a subject-matter resource on consumer and commercial lending laws, as well as related Bank policies and procedures. This role works closely with Commercial Administrative Analysts, Commercial Banking Administrative Specialists, Commercial Bankers, Business Bankers, the SBA team, the Director of Syndications & Participations, and the Residential Construction Lending Officer to support accurate and timely loan monitoring.

Responsibilities

• Provide the highest level of quality service to guests by completing requested services and transactions in a friendly, positive, and professional manner.
• Use the guest’s name whenever appropriate and strive to create a hospitality-focused experience in every interaction.
• Build rapport with guests by identifying their needs, recommending appropriate solutions, explaining available options, handling objections, and asking for their business.
• Maintain a strong understanding of Bank products and services in order to interpret and present them effectively.
• Monitor Abrigo for withdrawn, denied, and incomplete loan requests, with a primary focus on SBA requests and support for Commercial and Business Banking requests as needed.
• Review files to confirm documentation is accurate and complete. Scan and import documents into Image Center as needed.
• Support the Director of Syndications and Participations with new and renewed syndicated and participated loans from approval through closing and funding.
• Work directly with the borrower to free up lender time.
• Work on special projects as needed.

Qualifications

• High School Diploma
• 2+ years’ experience in banking, operations, or a service-related role required
• 3-5 Years of banking experience with commercial lending preferred

Skills and Abilities

• Strong attention to detail
• Highly organized with the ability to multi-task
• Excellent communication and customer service skills
• Knowledge of loan scoring software and loan documentation software are preferred
• Knowledge of Microsoft Word, Excel and Outlook are required

Benefits

Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Pay

Starting Pay Rate is Based on Experience - Minimum Hourly Rate: $19.00

Schedule

This department typically works Monday-Friday from 8am-5pm.

Supervisory Responsibilities

SUPERVISORY RESPONSIBILITIES: None

Internal pay level

Internal pay level 6

What do I do now?

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