Commercial Operations Specialist
About the role
Join Our Team at Wheels Up At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.
Responsibilities
Own CRM health, pipeline accuracy, and compliance by ensuring records are complete, current, and consistently maintained across the commercial team
Build and maintain actionable CRM dashboards and recurring reports that give leaders clear visibility into pipeline, activity, lead flow, conversion, and team performance
Identify and resolve duplicate, incomplete, or conflicting account and contact records to improve data quality and reduce friction for sales teams
Standardize account intelligence by helping team fill in required profile fields, prospect research, lead notes, following ownership rules, and supporting handoff expectations
Generate recurring and ad hoc reporting on sales activity, KPIs, pipeline progress, lead conversion, and CRM compliance for leadership and team visibility
Maintain and organize internal documentation, including SOPs, process guides, CRM standards, FAQs, and training materials
Partner with Sales Executives, Directors, VPs, Marketing, and Sales Ops to improve process adoption, reporting accuracy, and scalable team workflows
Provide analytical, structured support that helps the commercial organization operate more efficiently, identify pipeline gaps, and scale repeatable best practices
Qualifications
Education & Certification Requirements: Highly analytical, structured, and process-oriented, with the ability to turn data and operational detail into clear insights, cleaner workflows, and better team execution. Strong analytical, organizational, and problem-solving skills with high attention to detail. Experience working with CRM systems, Salesforce preferred, including data hygiene, reporting, dashboards, and pipeline tracking. Comfort translating data into actionable insights, process improvements, and leadership-ready reporting. Ability to manage documentation, standards, and repeatable workflows across multiple stakeholders. Minimum of 1-2 years of sales operations, business operations, CRM administration, reporting, or administrative support experience required; bachelor’s degree or equivalent experience preferred.
The Extras We Value
Experience supporting teams in aviation, finance, or B2B service environments
Familiarity with DocuSign, proposal generation, or contract workflows
Ability to proactively manage multiple priorities, adapt quickly, and respond to urgent team needs
Physical Requirements
Standard office and computer usage required
What We Offer
Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range & Benefits: Salary Range &