Commercial Operations Director

About the Opportunity

The Commercial Operations Director is a senior strategic leader responsible for designing, building, and managing the infrastructure that drives commercial performance. This role influences go-to-market execution, revenue optimization, and scalability by partnering across Sales, Marketing, Finance, and Operations. It plays a critical role in shaping commercial policy, managing commercial systems, and delivering data-driven insights to support executive decision-making.

Responsibilities

• Develop and integrate commercial revenue operations across departments to optimize the commercial lifecycle
• Lead commercial planning including compensation, quotas, territory design, and coverage modeling
• Identify new market opportunities and channel strategies with senior leadership
• Manage commercial policy, pricing governance, discount frameworks, and deal approval processes
• Own pricing strategy, deal desk leadership, and contracting standards
• Oversee commercial analytics infrastructure, executive reporting, and forecasting models
• Govern CRM ecosystem and commercial systems, managing vendor relationships and compliance
• Lead commercial process standardization and continuous improvement efforts
• Serve as a senior partner on commercial transformation, organizational design, and capability building
• Lead cross-functional projects including M&A integration, new product launches, and market expansions
• Build and mentor the Commercial Operations team, fostering analytical rigor and operational excellence
• Champion change management related to commercial processes and systems
• Represent Commercial Operations in executive forums and liaise with the Board on commercial matters

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related field
• Minimum of 5-8 years of progressive experience in relevant commercial operations or strategy roles