Commercial Operations Director

About the role

The Commercial Operations Director role reports to the Vice President of Global Commercial Excellence within Amcor’s Global Growth Team. The role serves as a business partner to Amcor’s Sales & Marketing teams globally, driving commercial effectiveness, growth, and excellence.

Responsibilities

• Identify key commercial priorities and propose, align, and build pragmatic, scalable commercial solutions by leveraging systems, tools, data, and cross-functional collaboration.
• Ensure global alignment of processes and capabilities while enabling commercial teams to operate with greater efficiency, consistency, and customer focus.
• Drive commercial performance through pipeline optimization and data-driven insights, improving pipeline size, quality, velocity, and win rates.
• Lead implementation and adoption of scaled processes, systems, and tools (including CRM and AI-enabled capabilities) to increase efficiency, visibility, consistency, and sales impact per seller.
• Enable standardized KPIs, reporting, and ways of working, reducing administrative complexity and increasing seller productivity and time in front of customers.
• Generate and translate market, customer, and competitive insights into actionable strategies that improve win rates, cross-selling, and overall growth outcomes.
• Improve the end-to-end customer experience and buy/sell journey, increasing conversion, retention, customer value, and Voice of Customer outcomes.
• Lead and support change initiatives and capability building, strengthening commercial skills, accelerating tool adoption, and enhancing overall team effectiveness.
• Scale and standardize development and deployment of commercial tools, systems, and solutions to ensure consistent, global ways of working.

Qualifications/Requirements

• 10+ years of relevant commercial experience (sales operations, strategy, marketing, pricing, or related fields)
• Bachelor’s degree required; advanced degree preferred
• Background in B2B, manufacturing or packaging environments, with strong commercial acumen
• Strategy consulting experience is an advantage
• Functional knowledge of sales capabilities, AI-enabled tools, data, Salesforce (strong hands-on capabilities), digital transformation, and change management
• Demonstrated track record of delivering measurable business impact
• Experience leading in a matrix organization, including indirect leadership
• Ability to influence and align stakeholders using data, insights, and business context
• Proven capability to connect strategy to practical, scaled execution
• Strong focus on talent development and building commercial capabilities