Commercial Operations Director

Responsibilities

• Serve as the strategic architect of commercial revenue operations, integrating processes across Sales, Marketing, Finance, and Customer Success to optimize the full commercial lifecycle.
• Lead commercial planning cycles including comp plans, quota setting methodology, territory design, and commercial coverage modeling.
• Identify and evaluate new market opportunities, channel strategies, and go-to-market models in partnership with the SVP of Sales and executive leadership team.
• Drive commercial policy development including pricing governance, discount authorization frameworks, and deal approval hierarchies.
• Own Prescott's Med's pricing strategy and governance framework, including list price architecture, contract pricing tiers, and GPO/IDN pricing models.
• Lead the Deal Desk function, providing senior-level guidance and approval on complex, strategic, or non-standard commercial arrangements.
• Establish and maintain competitive pricing benchmarks and margin analysis to support profitable growth decisions.
• Partner with Finance to develop ROI models and commercial investment analyses that inform executive go/no-go decisions on strategic deals.
• Develop and enforce commercial contracting standards, ensuring consistency, compliance, and speed across all customer-facing agreements.
• Architect and oversee Prescott's Med's commercial data and analytics infrastructure, including CRM ecosystem, data warehouse integrations, and business intelligence platforms.
• Design and deliver board-level dashboards, executive business reviews (QBRs), and commercial performance reports that synthesize market, revenue, and operational data.
• Lead the development of advanced forecasting methodologies, pipeline analytics, and predictive modeling to enable proactive commercial decision-making.
• Translate complex data sets into actionable strategic insights and executive recommendations for the SVP of Sales and senior leadership team.
• Provide strategic ownership and governance of the CRM ecosystem (e.g., Salesforce), ensuring it is architected to support enterprise-scale commercial operations.
• Oversee vendor and technology partner relationships for commercial systems, including selection, contract negotiation, and performance management.
• Drive standardization and continuous improvement of core commercial processes—including contracting, opportunity management, revenue recognition readiness, and compliance workflows.
• Partner with IT and Finance to ensure commercial systems integrations meet regulatory, privacy, and data security requirements relevant to medical device or life sciences environments.
• Act as a senior thought partner to the SVP of Sales and executive team on commercial transformation initiatives, organizational design, and capability building.
• Lead cross-functional commercial operations projects, including M&A integration support, new product launch readiness, and commercial expansion into new markets or geographies.
• Build and mentor a high-performing Commercial Operations team, developing talent pipelines and establishing a culture of analytical rigor and operational excellence.
• Champion change management initiatives related to commercial process transformation, system implementation, and organizational alignment.
• Represent Commercial Operations in cross-departmental executive forums and serve as a key liaison to the Board of Directors on commercial performance matters.

Requirements

• Bachelor's degree in Business Administration, Marketing, Sales, or related field required.
• Minimum of 5-8 years of progressive experience in Commercial Operations, Revenue operations, Business Strategy or related field, with demonstrated leadership at a senior manager or director level.
• Proven experience leading enterprise-scale commercial initiatives including pricing strategy, deal desk governance, territory planning, and commercial systems architecture.
• Demonstrated success in leading and developing cross-functional teams in a matrixed, high-growth organization.
• Proven experience managing sales operations, forecasting, and strategic planning.
• Strong analytical abilities, including experience in data analysis, performance metrics, and working with CRM/ERP systems or platforms (preferably Salesforce), business intelligence tools (such as Tableau or Power BI), and commercial infrastructure.
• Advanced analytical and financial modeling skills with the ability to distill complex, multi-variable data into executive-level insights and board-ready presentations.
• Deep expertise in healthcare contracting, pricing governance, and compliance frameworks (e.g., Sunshine Act, GPO/IDN structures).
• Exceptional executive presence and communication skills, with the ability to influence and align stakeholders at all levels including C-suite and Board of Directors.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strategic thinker with strong problem-solving skills and attention to detail.
• Ability to travel domestically as needed.
• Must be able to successfully pass a background check and drug test prior to starting position.
• Preferred MBA or relevant advanced degree strongly preferred.
• Significant experience in the medical device, healthcare technology, or life sciences industry, with a deep understanding of GPO/IDN contracting, regulatory commercialization, and healthcare market dynamics strongly preferred.
• Familiarity with healthcare regulatory and compliance requirements is a plus.