Commercial Operations Director

About Our Client

This organization operates in the medical device services industry, focusing on distributing and refurbishing essential medical equipment such as sterilizers, surgical microscopes, pumps, monitors, and anesthesia machines. It addresses the challenge of ensuring healthcare providers have access to reliable, high-performing equipment, supporting the quality of healthcare delivery at scale across the country.

About the Opportunity

The Commercial Operations Director is a senior strategic leader responsible for designing, building, and managing the infrastructure that drives commercial performance. This role influences go-to-market execution, revenue optimization, and scalability by partnering across Sales, Marketing, Finance, and Operations. It plays a critical role in shaping commercial policy, managing commercial systems, and delivering data-driven insights to support executive decision-making.

Responsibilities

• Develop and integrate commercial revenue operations across departments to optimize the commercial lifecycle
• Lead commercial planning including compensation, quotas, territory design, and coverage modeling
• Identify new market opportunities and channel strategies with senior leadership
• Manage commercial policy, pricing governance, discount frameworks, and deal approval processes
• Own pricing strategy, deal desk leadership, and contracting standards
• Oversee commercial analytics infrastructure, executive reporting, and forecasting models
• Govern CRM ecosystem and commercial systems, managing vendor relationships and compliance
• Lead commercial process standardization and continuous improvement efforts
• Serve as a senior partner on commercial transformation, organizational design, and capability building
• Lead cross-functional projects including M&A integration, new product launches, and market expansions
• Build and mentor the Commercial Operations team, fostering analytical rigor and operational excellence
• Champion change management related to commercial processes and systems
• Represent Commercial Operations in executive forums and liaise with the Board on commercial matters

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related field
• Minimum of 5-8 years of progressive experience in relevant commercial operations or strategy roles

Pay Range and Compensation Package

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.