Commercial Operations Analyst

About the role

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology.

Our Sales Operations Team plays a crucial role in driving our business forward. This role is a great fit for someone early in their career who is curious, eager to learn, and comfortable engaging directly with a fast-paced enterprise sales team, although prior sales operations experience is not required.

Responsibilities

Sales Support and Enablement

• Partner closely with the sales team to understand their needs and challenges.
• Provide tools, training, and resources to help them effectively execute the go-to-market strategy and improve their productivity.
• Serve as a responsive, trusted point of contact for the sales team—comfortable following up with and pushing back on senior stakeholders when needed to get things done.
• Assist in evaluating and enhancing sales processes to improve efficiency and effectiveness.
• Help implement best practices and ensure alignment with overall business objectives.
• Support the administration of the CRM system (Salesforce) for your assigned product line. Help ensure data integrity and provide basic training and support to the sales team. (Salesforce experience is a plus, but not required.)
• Stay up-to-date on industry trends, best practices, and technologies related to sales operations.

Sales Tools & Technology Evaluation

• Support the evaluation, piloting, and rollout of new sales tools (e.g., conversational intelligence, deal health/scoring, AI-assisted tools)—from initial evaluation through adoption with the sales team.
• Partner with IT/vendor stakeholders as needed during tool evaluation and implementation.

Data Analysis & Reporting

• Maintain and update sales dashboards and reports for your assigned product line, using existing data sources and established analytics infrastructure.
• Support pipeline forecasting for your product line, working from data and models already in place.
• Monitor and report on sales performance, conversion rates, and sales cycle metrics.
• Assist with ad-hoc analyses and help translate findings into clear, actionable takeaways for the sales team.

Cross-Functional Collaboration

• Support the planning and delivery of commercial projects and programs, such as sales campaigns, OKR deliverables, and other strategic initiatives.
• Participate in cross-functional efforts with technical and business SMEs to help identify and refine business requirements.
• Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to optimize processes and workflows.

Requirements

• 1–3 years of professional experience in a sales-facing, client-facing, or other stakeholder-facing role; examples include SDR/BDR or junior AE, sales coordination, deal desk, sales enablement, client services/account management, FP&A business partner, or consulting. What matters most is a demonstrated ability and willingness to engage directly with a sales team, not a specific title.
• A curious, motivated, ownership-oriented mindset—we can teach tools and process; we're looking for someone who is eager to learn and takes initiative.
• Comfort and confidence initiating with and following up with senior, busy stakeholders.
• Strong analytical and problem-solving instincts, with the ability to navigate ambiguity.
• Proficiency with Microsoft Excel; familiarity with Salesforce or another CRM is a plus but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Experience in or exposure to the healthcare industry a plus.
• Bachelor's degree in Business, Finance, Economics, or related field preferred.

Schedule

This role requires occasional office hours in our Boston office but is otherwise remote.

Pay

The annual US base salary range for this position is $76,000 to $80,000. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications, and education.