Commercial Lines Support Specialist I

Job Type: Full-time. This is a hybrid/in-office position and is not available as a fully remote role.

About the role

Western National is seeking a Support Specialist I to join our team! The individual in this role will have the opportunity to complete data entry of new business, renewals, and endorsements.

Responsibilities

• Keeps accurate and current records in designated systems that are accessible to others.
• Updates routine reports and understands information.
• Performs duties that are routine and clerical in nature.
• Manually rates all lines of coverage, including nonautomated and infrequent coverages, as needed.
• Seeks relevant information and answers to key questions from defined sources.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Frequently contacts other internal departments and team members.
• Performs special projects and other duties as assigned.

Requirements

• Good communication skills.
• Demonstrated eye for detail.
• Effective oral and written communication skills.
• High school diploma or equivalent.

Qualifications

• Ability to follow established processes and procedures.
• Time management and ability to meet deadlines.
• Customer service skills.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Relationship-building skills.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Pay

The full hiring range for this role is $20.00/hour. Salary Description: $20.76 - $28.05.