Commercial Lines Insurance Account Manager

Responsive Recruiter

• SIMPLE IRA 3% Employer Match
• Training & Development
• Bonus Based on Performance
• Company Parties
• Competitive Salary
• Dental Insurance
• Health Insurance
• Opportunity for Advancement
• Paid Time Off
• Vision Insurance

At our core, we are a relationship-driven independent insurance agency dedicated to excellence, innovation, and teamwork. We believe our people are our greatest asset and invest in their success.

Commercial Lines Account Manager

• Competitive Base Salary (commensurate with proven Commercial Lines experience)
• Retirement Plan: SIMPLE IRA with 3% employer match
• Health & Vision Insurance: BCBS
• Life Insurance
• Disability Insurance: Short-term and long-term available
• 20 days (4 weeks) PTO
• 72 hours Michigan Paid Sick Time annually (pre-loaded at start date)
• Paid holidays
• Weekends off
• Bonus Opportunities: Production retention and new business
• Hybrid Work Option: Up to 2 work-from-home days per week (after first 90 days)

Position Details & Qualifications:

• Current Property & Casualty license required
• Minimum 3 years of Commercial Lines customer service experience within an agency
• Full-Time: 37.5 hours per week
• Office Hours: Monday–Friday, 8:00 AM – 4:30 PM
• Strong verbal and written communication skills
• Proficient computer skills: Word and Outlook required
• Strong typing skills required
• Excel knowledge a plus
• Experience with AMS360 and proposal systems preferred, but not required
• Familiarity with carrier portals such as Accident Fund, Acuity, Auto-Owners, Chubb, Conifer, Hanover/Citizens, Hastings, Fremont, Frankenmuth, Michigan Millers, Pioneer, Progressive, Safeco, Travelers is a plus, but not required

Key Responsibilities

• Manage workflow and priorities to ensure timely and accurate processing
• Maintain professional relationships with clients, carriers, vendors, and internal team members
• Respond promptly to incoming client inquiries via phone, email, and mail
• Issue and process binders, certificates, policies, endorsements, and related documents
• Prepare insurance summaries, schedules, and proposals as needed
• Cook up renewal processing with Account Executives according to agency procedures
• Review policies, endorsements, and audits for accuracy and request corrections when necessary
• Invoice and follow agency collection procedures to support timely payments
• Process cancellations and work to retain accounts when possible; notify Sales/Account Executives as appropriate
• Aid clients with first notice of loss and follow up on claims activity per agency guidelines
• Support marketing and placement of renewal accounts
• Communicate with carriers and respond to correspondence in a timely manner
• Participate in continuing education and training as requested by agency management

Commercial Lines Specialties

• Restaurants
• Trucking
• Manufacturing
• Contractors
• Golf Courses
• Landscapeing

About Us

• We have Two Agency Locations:
• Action Insurance Service Utica, MI
• Community Insurance Center Oxford, MI
• We are hiring at Both Locations Apply Today!
• We are a family-owned business.
• Action Insurance Services has established itself as a premier independent insurance agency in Michigan, applying our family-owned sensibilities to the big business of insurance. We listen, we understand, and we help clients feel equipped to make important insurance decisions with as much education and support as possible.
• Our Mission
• Action Insurance Services is an independent insurance agency made up of a team of professionals invested in our local, MI, community. We strive to better our state through providing quality insurance solutions and a listening ear whenever possible.