Commercial Insurance Account Manager - Specialty Programs & Certificates

About the role

This team is based in the Atlanta, GA area and all work from home, but come into the Atlanta (Sandy Springs) office as needed for team & client meetings.

Responsibilities

• Responsible for the day-to-day management of the EPIC Sports customized certificate issuance system
• Communicate with Insureds and certificate holders (municipalities, venue owners, etc.) to assess certificate needs and ultimate issuance
• Correspond with insurance carrier partners to verify certificate and endorsement language compliance
• Interact with clients during on-boarding process to determine short and long-term certificate issuance needs and effectively present and educate clients on system capabilities
• Responsible for the day-to-day servicing of a range of specialty insurance programs, directly delivering solutions to hundreds of small business owners
• Efficiently interact / communicate with clients and insurance company representatives
• Respond to client questions, requests and projects in a timely manner
• Provide placement services for clients including assistance with completion of insurance applications, marketing / securing quotations from insurance carriers, reviewing and analyzing quotations, and providing proposals with recommendations for consideration to prospective clients

Requirements

• Candidates with strong, professional communication skills – both written and verbal
• High attention to detail, and the ability to learn and understand software systems quickly

Qualifications

• Education – high school diploma required, college degree preferred
• Georgia Property & Casualty Agents license preferred, but not required; if not already licensed, must get licensed within 90 days of hire
• Computer literate with basic knowledge of Internet Explorer, Microsoft Office (Outlook, Word, Excel, Power Point)
• Familiarity with certificate issuance and strong understanding of Commercial General Liability coverage
• Knowledge of risk purchasing group programs and master policy programs a plus
• Ability to multi-task with exceptional organizational skills

Skills

• Excellent attention to detail
• Strong written and verbal communication skills
• Solution-oriented mindset and approach
• Strong time management and prioritization skills – can effectively triage third-party requests
• Highly responsive to client inquiries and requests (committed to EPIC Sports’ 24-hour goal)
• Personal passion for sports and/or fitness preferred

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

Pay

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

Schedule

REMOTE - But candidates are recommended to live in the Greater Atlanta GA area and be willing & able to drive to EPIC's Sandy Springs GA office as needed for meetings