Commercial HVAC Technical Support Specialist

What You'll Do

• Provide technical support for commercial HVAC installation, startup, commissioning, service, and troubleshooting
• Diagnose equipment, wiring, controls, communication, and system-performance issues remotely
• Guide contractors and field technicians through troubleshooting steps and corrective actions
• Review wiring diagrams, control sequences, equipment submittals, specifications, and technical manuals
• Aid with BAS integration, DDC controls, BACnet communication, and cross-manufacturer coordination
• Support internal sales teams with technical product questions and equipment applications
• Cook up complex technical issues and recommend practical corrective actions
• Document recurring issues and help improve product training and support processes

Requirements

• 5+ years of hands-on commercial HVAC service, controls, commissioning, startup, or field-support experience
• Experience as an HVAC Service Technician, Controls Technician, BAS Technician, Field Service Engineer, Applications Engineer, or similar technical role
• Strong troubleshooting knowledge of commercial HVAC equipment and system applications
• Experience with chillers, rooftop units, VAV systems, air handlers, or comparable commercial equipment
• Ability to read wiring diagrams, control sequences, submittals, specifications, and technical manuals
• Strong communication skills with the ability to explain technical solutions clearly
• Ability to evaluate technical problems independently and recommend practical corrective actions
• High school diploma or GED required

Benefits

• Opportunity to transition field experience into a technical support career
• Exposure to a wide range of commercial HVAC equipment and control technologies
• Continued product and systems training
• Opportunity to serve as a trusted technical resource for contractors and internal teams