Commercial HVAC Technical Support Specialist
AlphaX · Roseville, MN · Yesterday
On-siteOTHRFull-time
What You'll Do
- Provide technical support for commercial HVAC installation, startup, commissioning, service, and troubleshooting
- Diagnose equipment, wiring, controls, communication, and system-performance issues remotely
- Guide contractors and field technicians through troubleshooting steps and corrective actions
- Review wiring diagrams, control sequences, equipment submittals, specifications, and technical manuals
- Aid with BAS integration, DDC controls, BACnet communication, and cross-manufacturer coordination
- Support internal sales teams with technical product questions and equipment applications
- Coverage of complex technical issues with coordination between manufacturers and internal specialists
- Document recurring issues and contribute to improving product training and support processes
- Communicate technical solutions clearly to contractors, technicians, and internal teams
- Help technicians complete installations, startups, troubleshooting, and repairs successfully
Requirements
- 5+ years of hands-on commercial HVAC service, controls, commissioning, startup, or field-support experience
- Experience as an HVAC Service Technician, Controls Technician, BAS Technician, Field Service Engineer, Applications Engineer, or similar technical role
- Strong troubleshooting knowledge of commercial HVAC equipment and system applications
- Experience with chillers, rooftop units, VAV systems, air handlers, or comparable commercial equipment
- Ability to read wiring diagrams, control sequences, submittals, specifications, and technical manuals
- Understanding of BAS integration, DDC controls, BACnet communication, and commercial HVAC controls preferred
- Strong communication skills with the ability to explain technical solutions clearly
- Comfortable evaluating technical problems independently and recommending practical corrective actions
- Comfortable supporting contractors, technicians, sales teams, and manufacturers in a technical capacity
- High school diploma or GED required