Commercial Fleet Account Specialist - Baltimore, MD

Responsibilities

• Servicing the volume of dedicated business through National Accounts agreements in an effective and efficient manner while balancing customer expectations that assure our readiness to service them.
• These duties include but not limited to:
• Survey Cost per mile studies
• Scrap Tire Analysis and Problem Resolution
• Soliciting unsold National Accounts
• Establishing processes and systems that fully address customer requirements.
• Assuring service is performed on time and as specified by the customer.
• Representing the company professionally through team image and service readiness at all times.
• Picking up and delivering customer product.
• Conducting Fleet surveys.
• Maintaining delivery schedules that meet customer needs.
• Ensuring delivery receipts are completed error free to ensure location's financial returns.
• Exercising proper maintenance of assigned Service Vehicle including appearance as on-board service equipment.
• Complying with DOT regulations including driver's license for class of truck operated.
• Following all driving rules.
• Complying with OSHA regulations and safety requirements.
• Wearing proper PPE, using cages, and following all other safety policies and procedures.

Requirements

• A High School Diploma or GED preferred.
• An Associate's Degree or higher desired.
• Prior experience in commercial tire service/repair work with customer interaction.
• Demonstrated ability to work with little supervision.
• Complete understanding of the use and application of all available information systems.
• A thorough understanding of the National Account Process Manual and the competitive nature of the commercial tire industry.
• Demonstrated safe working history and preventative behavioral focus.
• Able to view complex/conflicting data and identify problems and propose solutions or alternatives.
• Able to work within a high degree of accuracy under pressure.
• Asset management systems and controls.
• Able to focus on objectives and goals rather than obstacles and barriers.
• Able to work on multiple projects at the same time.
• Able to communicate business information through verbal/written communication.
• Contribute to team environment.
• Flexible, able to work extended hours including weekends; limited travel required.