Commercial Service Account Manager - Baltimore, MD

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food and lifesaving medicines. Since inventing modern air conditioning in 1902, we lead with purpose to enhance the lives we live and the world we share.

About the role

As the Commercial Service Account Manager, you will pursue opportunities for service agreements, quick-turn projects to keep customers operating effectively, and large opportunities that help customers modernize their equipment. This role is ideal for those who excel at building relationships, have outstanding customer service skills, and enjoy working with cross-functional teams. It suits individuals adept at assessing and understanding both the immediate and future needs of customers.

Responsibilities

• Sell the full portfolio of Carrier HVAC Service products and solutions (e.g., service agreements, repairs, and modernizations).
• Create and maintain sales territory and account plans where necessary.
• Present at customer seminars to develop new and existing customer relationships and opportunities.
• Promote Carrier’s value proposition by linking customer objectives to Carrier solutions.
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline.
• Attract new customers and build share value with existing customers.
• Seek out and access new service agreement opportunities with both existing customers and new prospects.
• Seek out or respond to repair opportunities.
• Establish and build credibility through knowledge of Carrier products and solutions.
• Develop and sustain customer relationships by clearly articulating the value of Carrier’s offerings.
• Detect the customer’s buying stage and adjust selling strategies accordingly.
• Prioritize the best opportunities and respond to customer requirements in a timely manner.
• Gain bookings/orders efficiently and consistently achieve sales metrics and annual targets.
• Effectively negotiate service agreement renewals when required.

Requirements

• 2+ years of experience with HVAC Service and Commercial Sales.
• High School Diploma or GED required.
• Must be able to lift/carry 20 pounds, climb ladders/stairs, and be comfortable working on roofs/platforms.
• Must be able to pass a Motor Vehicle Record (MVR) check.

Qualifications

• Bachelor’s degree (preferred).
• Extremely comfortable operating in a technical environment using Microsoft-based computer software.
• Outstanding sales and negotiation skills with a goal-oriented mindset and strong time management.
• Demonstrated strong written, verbal, and presentation skills to develop expectations and relationships with internal and external customers.
• Ability to sell directly to end-user customers.
• Previous experience selling service agreements.
• Demonstrated ability to introduce cross-selling and upselling opportunities within a customer base.
• Ability to work in a highly team-oriented and dynamic environment.
• Demonstrated ability to proactively sell preventative repair or upgrade packages.
• Self-motivated with the ability to manage multiple simultaneous projects and responsibilities.

Pay

The annual salary for this position is between $79,000.00 and $158,000.00. Factors affecting pay within this range include skills, education, experience, and other unique qualifications of the successful candidate. This position may also be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time Off and Leave: Paid vacation (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account.
• Tuition Assistance.

The specific benefits available may vary depending on state and local laws, eligibility factors, date of hire, and collective bargaining agreements.