Commercial Service Account Manager

About the role

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment. This role is a great fit for you if you excel at building relationships, have outstanding customer service, and love working with cross-functional teams.

Responsibilities

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Attract new customers and build share value with existing customers
• Seek out and access new service agreement opportunities with existing and new customers
• Respond to repair opportunities
• Establish and build credibility with knowledge of Carrier products/solutions
• Develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Detect the Customer’s buying stage and adjust selling accordingly
• Prioritize best opportunities and respond to customer requirements in a timely manner
• Negotiate service agreement renewals when required

Qualifications

Required qualifications include a High School Diploma/GED and 2+ years of experience selling B2B. You must also be able to lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms.

Preferred qualifications include being extremely comfortable operating in a technical environment utilizing Microsoft-based computer software, having outstanding sales/negotiation skills, and being goal-orientated with strong time management and organizational skills.

Pay

The annual salary for this position is between $79,000.00 - $158,000.00 annually, depending on factors such as skills, education, experience, and other unique qualifications.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance