Commercial Field Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Staff Supervision & Scheduling
• Hire, supervise, train, and schedule Porter staff;
• Conduct regular site visits and check-ins;
• Manage staff vacation coverage; arrange temporary staffing or vendor labor as needed;
• Approve Porter supply requests prior to procurement;
• Manage weekly timesheet submissions for field staff, including non-CAM billable time coding and tenant bill-backs;
• Lead performance management initiatives, including employee evaluations, performance improvement plans, coaching, and bonus recommendations.
• Vendor & Contractor Management
• Solicit, obtain, and track contractor proposals for repair, replacement, and improvement work;
• Manage vendor relationships for landscaping, pest control, power washing equipment service, paving/striping materials, security camera systems, and towing;
• Dispatch and oversee elevator, sanitary-line jetting, and other specialty service contractors.
• Lease & Rule Compliance Enforcement
• Monitor tenant compliance with lease requirements and center rules (kitchen exhaust hoods, grease traps, signage, trash handling);
• Issue written violation notices;
• Verify and record quarterly stove-hood cleaning compliance stickers at restaurant tenant spaces.
• Security, Life-Safety & Incident Coordination
• Serve as on-site point of contact for the Fire Department on alarm-related incidents;
• Escalate sprinkler panel alarms to the Senior Commercial Operations Manager;
• Coordinate with local police on loitering, trespassing, break-ins, and disturbance calls, including issuance of no-trespass notices;
• Serve as point of escalation for the after-hours emergency call rotation, ensuring assigned staff respond and are dispatched;
• Coverage logistics with the Senior Commercial Operations Manager and outside counsel/Sheriff's office for evictions and unit turnover.
• Capital & Budget Escalation
• Identify capital-level deficiencies (worn flooring, exterior painting, major equipment replacement) during inspections and escalate to the Senior Commercial Operations Manager with supporting observations.
• Leak & Water Intrusion Response
• Diagnose likely leak source (roof membrane, HVAC condensation/frozen coils, plumbing, floor drains, tenant equipment) through joint inspection with tenant;
• Determine responsible party (Landlord vs. tenant vs. contractor) based on lease terms and inspection findings; direct remediation.
• Roof, Drainage & Storm Water Inspect
• Inspect roofs monthly, including drains and grease collection systems;
• Escalate damage.
• Life-Safety & Mechanical Systems
• Coordinate grease interceptor cleanings and sanitary line contractor jetting;
• Monitor sewer/sump alarm systems and dispatch response;
• Direct repair of trash compactors and dumpsters (hydraulic systems, oil levels, mechanical failures) across the portfolio.
• Winter Weather Program
• Direct snow and ice removal operations;
• Organize field staff into removal teams by center;
• Manage seasonal procurement of ice melt and equipment;
• Coordinate rental of skid steers or other equipment for major snow events.
• Lighting, Landscaping & Curb Appeal
• Conduct monthly lighting surveys and direct repair/replacement of fixtures and timers;
• Coordinate the landscaping vendor for mowing, mulching, trimming, and camera-sightline maintenance.
• Pavement & Equipment Operation
• Operate the trailer-mounted diesel crack-sealing melter and ride-on laser striping machine when trained staff are unavailable;
• Ensure only trained personnel operate this equipment given its overheating and injury risk;
• Perform basic stick-weld repairs for trailers, compactors, and railings;
• Inspect completed welds for stability.
• Cleaning & Sanitary Equipment
• Operate portable and trailer-mounted power washing equipment for routine or specialty cleaning as coverage requires;
• Operate the sanitary line camera, snake, and sonde equipment for in-house restaurant sanitary-line inspections.
• Emergency & Seasonal Response
• Perform daily inspections of utility room, vacant unit, and sprinkler room heaters when temperatures fall to 32°F or below;
• Bleed dry sprinkler systems to prevent freeze-related valve failure;
• Defrost water meter pits as needed to restore service;
• Apply touch-up painting, vinyl lettering, and seasonal window frosting when marketing/signage timelines require immediate turnaround.

QUALIFICATIONS

• High school diploma or equivalent required;
• 4-7 years of related experience in commercial facilities, grounds, or field maintenance supervision;
• OSHA training and/or certification proving knowledge of OSHA standards: fall protection, building maintenance equipment, lockout-tagout, electrical safety-related work practices, confined spaces, hazard communication, asbestos and lead, hand and portable power tools, PPE and respiratory protection;
• Demonstrated ability to operate and maintain specialized maintenance equipment or willingness to complete manufacturer/vendor training;
• Working knowledge of building systems (roofing, HVAC, plumbing, fire/life-safety) sufficient to diagnose and triage reported issues;
• Valid driver's license in good standing;
• Strong organizational skills and ability to manage multiple concurrent site-level priorities;
• Working knowledge of Microsoft Office Suite for scheduling, reporting, and email communication;
• Ability to communicate effectively and professionally with Porter staff, tenants, contractors, law enforcement, and management.