Commercial Door Technician

About the Role

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking Service Technicians to join our team of door industry professionals. We are considering applicants with door experience or entry-level candidates with no experience. As a Service Technician, you will play a crucial role in installing, repairing, and maintaining various types of doors and related hardware, ensuring they function efficiently and safely.

Responsibilities

• Door Installation: Install and repair a variety of commercial doors using appropriate tools and equipment.
• Repairs and Maintenance: Diagnose and conduct routine repairs on door-related issues, such as broken springs, hinges, locks, and electrical components.
• Hardware Installation: Install and configure door hardware, such as locks, handles, closers, and access control systems.
• Safety Compliance: Ensure that all installed doors meet safety and building code regulations and standards.
• Customer Service: Provide excellent customer service by addressing client inquiries, explaining repair processes, and offering solutions to door-related problems.
• Documentation: Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Troubleshooting: Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions.
• Quality Assurance: Perform quality checks on installations and repairs to ensure they meet company standards.

Qualifications

• High school diploma or equivalent.
• 2+ years’ experience in the commercial door service industry is a plus.
• Knowledge of various door types, brands, and hardware is advantageous.
• Ability to use hand and power tools effectively.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Good communication and customer service skills.
• Attention to detail and a commitment to quality workmanship.
• Knowledge of safety regulations and adherence to safety protocols.
• Valid driver's license with a clean driving record.

Physical Requirements

• Physical ability to lift up to 50 pounds.
• Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods, and proficiently operate power tools.

Benefits

• Industry-best training, including commercial/retail door opening, hardware, storefront glazing, manual operated doors, dock equipment, hollow metal doors, frames, and hardware.
• Strong safety culture and positive work environment.
• Recognitions and rewards.
• Comprehensive health benefits, 401K match, 8 company-paid holidays, and PTO.
• Company-provided uniforms and an annual boot allowance.

Schedule

Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday, with potential overtime and on-call hours.

Additional ongoing training provided.