Commercial Debt Counselor/Collector 2443

About the role

ConServe is seeking outgoing, professional, creative-types with business to business experience (i.e. commercial real estate, insurance sales, etc.) to work in a highly competitive, fast-paced environment managing and collecting on delinquent business accounts.

Responsibilities

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Maintain daily, weekly and monthly goals as set by management at ConServe
• Make between 125-200 phone calls per day and work in a call center environment or remote work environment
• Work 8-hour shifts, Monday through Friday, consisting of three (3) days starting between 8:00 am EST and 9:00am EST and ending between 5:00 pm EST and 6:00 pm EST until clearance is approved two (2) evenings Noon EST - 9:00 pm EST
• Record Maintenance – proper management & updating of system to maximize contacts
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Adhere to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Requirements

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred
• Business to business experience (i.e. commercial real estate, insurance sales, etc.) or prior recent debt collection experience preferred
• The ability to work 8-hour shifts, Monday through Friday, consisting of three (3) days starting between 8:00 am EST and 9:00am EST and ending between 5:00 pm EST and 6:00 pm EST until clearance is approved two (2) evenings Noon EST - 9:00 pm EST
• Fluency in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process)
• Ability and history of obtaining and maintaining State Collections Licensure
• No conflicts of interest with ConServe or our Clients

Skills

• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process)
• Ability and history of obtaining and maintaining State Collections Licensure
• No conflicts of interest with ConServe or our Clients

Benefits

Performance-based monthly bonus opportunity Award-winning benefits packages Flexible schedules Growth opportunities Repeatedly named one of the Best Places to Work in Collections Two-time recipient of the Better Business Bureau’s Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Pay

This role offers a base pay plus monthly bonus opportunity ranging from $1,500 - $5,000+ based on performance.

Schedule

This is a remote work opportunity.

Qualifications

U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.

Physical Demands

• Occasionally lift and/or move up to 25 pounds
• Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
• Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
• Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Mission Statement

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer

Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com . Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace