Commercial & Customer Success Coordinator

About the role

If you love blending strategy, data, and collaboration, this role puts you right at the center of it all. Supporting The Collective, you’ll work in a fast-paced, idea-driven creative environment where strong commercial thinking helps shape smart sales decisions and high-impact client work. From pricing strategy and contract support to Salesforce optimization and pipeline reporting, you’ll help turn big-picture goals into practical, scalable processes. You’ll also partner closely with senior leadership to drive growth, efficiency, and strong business outcomes across the sales journey.

Responsibilities

• Turning data into action, especially when it comes to pricing, forecasting, pipeline reporting, and sales performance insights
• Working in a fast-paced, highly collaborative environment where multiple priorities, shifting deadlines, and detail-heavy projects are part of the day-to-day
• Supporting sales processes end to end, including RFP response support, proposal review, vendor enablement, and contract coordination
• Keeping Salesforce clean, useful, and effective through reporting, troubleshooting, SOP documentation, and team training
• Building strong partnerships across leadership, finance, legal, and client engagement teams to keep projects moving smoothly

Requirements

• Experience supporting a creative, agency, or Collective-style business where commercial strategy meets client-facing delivery
• Familiarity with contract documents like Master Service Agreements, Statements of Work, Letters of Intent, and addendums
• Confidence using tools like Monday.com, Smartsheet, and Excel to manage reporting, project workflows, and process improvements
• Strong business writing and proofreading skills, with a sharp eye for accuracy and professionalism
• A proactive, solution-oriented mindset with the emotional intelligence to navigate cross-functional relationships effectively

Benefits

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
• Make your move: The diversity of roles across B