Commercial Coordinator

About the role

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry with data‑driven applications and solutions. We are building the most trusted and efficient digital marketplace for sourcing, selling and managing used vehicles, offering transparency and comprehensive insights. ACV emphasizes the Health, Physical, Financial, Social and Emotional Wellness of teammates and fosters a people‑first culture with competitive compensation, learning and development opportunities, and a collaborative atmosphere.

Responsibilities

• Support commercial inventory flow and accuracy within the remarketing center; ensure timely and efficient processing of commercial vehicles.
• Review vehicle condition reports and propose appropriate reconditioning recommendations to consignors to maximize sale value and vehicle readiness.
• Act as the point of contact for commercial representatives regarding account‑specific scorecards, performance metrics, and operational updates; build and maintain strong customer relationships.
• Collaborate with the internal Commercial Operations team to deliver consistent, timely, and accurate reporting at the account level; address inquiries and provide insights on account performance.
• Work closely with sales, operations, and reconditioning departments to align on commercial account objectives and service levels; oversee the operation/flow of vehicles from transport assignment, check‑in to body, keys, mechanic and detail.
• Monitor all Fleet Lease/commercial accounts and work with other auction managers to ensure compliance with client requirements, corporate requirements, and directives.
• Serve as the AutoIMS and commercial AMS expert for the location, working in both systems daily to keep clients and internal partners informed.
• Process and monitor all Fleet/Lease related transactions, such as charges, various sales and auction fees, funds distribution, checks and wire transfers.
• Monitor the progress of each vehicle throughout the entire auction process and frequently update customers and internal stakeholders.
• Partner with operations to ensure completion of work on customer vehicles, including technician efficiency, parts ordering, and job completion times.
• Monitor metrics frequently to assure achievement of departmental goals.
• Perform other duties as assigned.

Requirements

• Ability to read, write, speak and understand English.
• Associate’s or Bachelor’s degree in Business, Marketing, or related field (or equivalent work experience).
• 2+ years of experience in sales coordination, account management, or automotive operations (preferred).
• Valid driver’s license and clean driving record.
• Ability to stand, walk, and move around a vehicle lot.
• On‑site position.
• Full‑time hours with occasional extended hours based on business need.