Commercial Building Solutions Manager (Account Executive)

About the role

The Account Executive role at City Wide Facility Solutions is not a traditional account management position. Instead, you will own and grow a portfolio of commercial building clients in the Indianapolis market, responsible for both retention and revenue growth.

Responsibilities

• Own and grow a portfolio of commercial client accounts with full revenue responsibility
• Identify, propose, and close add-on services and expansion opportunities
• Generate new business through prospecting, referrals, and inbound opportunities
• Manage pricing and deal structures within established guidelines and guardrails
• Build and maintain strong, long-term relationships with key client stakeholders
• Act as the primary point of contact for all client needs, opportunities, and escalations
• Respond with urgency to client requests, proposals, and service needs
• Conduct frequent on-site visits, inspections, and relationship-building meetings
• Ensure services are delivered according to scope and client expectations
• Partner closely with internal teams and contractors to maintain high service quality
• Turn around proposals quickly and accurately
• Maintain high responsiveness in all client communication
• Proactively identify and act on opportunities—this is a high-activity, high-ownership role
• Collaborate with Account Compliance Managers (ACMs) who support day-to-day service execution
• Coordinate with contractors, operations, and accounting to resolve client needs
• Maintain accurate documentation in CRM (inspections, proposals, account updates)

Requirements

• 3-5+ years of experience in B2B sales, account management, or facility services
• Proven ability to grow existing accounts and generate new business
• Strong organizational skills and attention to detail
• Experience working in a field-based or route-based role preferred
• Proficient in CRM systems and Microsoft Office
• Valid driver's license and reliable transportation

Qualifications

• A high-urgency, action-oriented professional who thrives in a fast-paced environment
• Someone who thinks like a business owner, not a service coordinator
• A strong relationship builder who is equally motivated by growth and results
• A professional who follows through, responds quickly, and closes consistently
• Comfortable balancing field activity, client management, and revenue generation

Preferred Experience & Qualifications

• Experience working in the building maintenance industry
• Experience with CRM systems
• Experience with Microsoft Office