Commercial Account Manager

Acrisure is a global fintech leader empowering businesses and individuals with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. With nearly $5 billion in revenue and over 19,000 colleagues in more than 20 countries, Acrisure combines cutting-edge technology with top-tier human support to help clients grow.

About the role

Acrisure is seeking an Account Executive to support a large and growing commercial insurance book of business. This role partners closely with a high-performing Producer and serves as a primary point of contact for clients, managing account servicing, renewals, carrier relationships, and client retention. This is a relationship-management position focused on retention and support, not sales. The position follows a hybrid schedule of 3 days in office at our Glendale, CA location.

Responsibilities

• Serve as the primary day-to-day contact for assigned commercial insurance clients
• Build and maintain strong client relationships through proactive communication and exceptional service
• Manage policy changes, endorsements, certificates of insurance, audits, cancellations, reinstatements, and other account servicing activities
• Partner closely with the Producer to support client retention and long-term account growth
• Coordinate renewal activities, including gathering underwriting information, loss runs, exposure data, and supporting documentation
• Work with carrier partners and internal teams to secure competitive coverage solutions and execute renewal strategies
• Review policies and endorsements for accuracy and completeness
• Assist clients with coverage questions and help explain policy provisions, coverage changes, and renewal recommendations
• Maintain accurate documentation within agency management systems
• Coordinate with internal service, marketing, claims, and underwriting teams to support client needs
• Assist with billing inquiries and policy-related questions
• Perform additional duties and projects as assigned

Requirements

• 5+ years of commercial insurance experience required
• Experience supporting or managing commercial insurance accounts highly beneficial
• Commercial auto, transportation, or trucking insurance experience beneficial
• Strong client relationship management and customer service skills
• Ability to build trust and maintain long-term client relationships
• Experience working directly with clients, carriers, underwriters, and producers
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with agency management systems and Microsoft Office applications

Qualifications

• Active Property & Casualty license required or ability to obtain as required
• Bachelor's degree beneficial
• Professional insurance designations such as CIC, CISR, CRM, ARM, or CPCU beneficial

Pay

The base compensation range for this position is $100,000 - $125,000. Placement within the range will be based on skills, experience, qualifications, location, and internal equity.

Benefits

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage

Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.