Commercial Banking Administrative Specialist

About the role

The Commercial Banking Administrative Specialist (CBAS) will work closely and proactively with their Lender(s) and Portfolio Manager (if applicable) on prospects and current credits. The CBAS will be the front line ambassador for Centier Bank to business banking clients and will assist them with loan inquiries and transactional needs.

Responsibilities

• Provide the highest levels of quality service to clients and perform client requested service in a friendly, positive, professional manner.
• Establish rapport with clients, display a caring attitude, identify their needs, recommend and explain solutions, handle objections and ask for their business.
• Comprehend and be able to interpret and present bank products and services is required.
• Master current credit software system for loan submissions.
• Gather and follow up on loan presentations submitted to a Credit Analyst whether processed inside or outside of the current credit system.
• Provide assistance and guidance for all complex loan requests including attorney prepared, SWAP, C & I, Leases and all types of SBA loans.
• Review loan requests/approvals for lending authority; bank policy and procedures and laws governing same.
• Aid Lender/Portfolio Manager/CDP in collecting and reviewing data, including but not limited to, title work, judgement and lien searches, appraisals, surveys, flood certifications insurance, entity documents and correspondence.
• Place necessary documentation into the Image Storing System for future use by an Analyst, CDP and the Loan Servicing back department staff.
• Submit/route appropriate credit requests, files and documentation to CDP for loan preparation.
• Review completed documents prior to closing for accuracy and completeness.
• Cook up closing schedules and deliver closing packages to Lender or Title Company.
• Review documents after closing for appropriate signatures, scan required signed documents into the Imaging Storing System, notify the Loan Operations Booking Team of document placement and distribute loan documents to the appropriate areas for processing.
• Prepare the necessary tickets for collection and disbursement of loan proceeds and fees collected/paid.
• Handle non-complex loan closings for lender in his/her absence and when appropriate, attend closing(s) at a title company.
• Prepare and process the appropriate tickets for client requested transactions.
• Assist Lender on calling clients regarding loan delinquencies, this is completed on a weekly basis.
• Work closely with lender on loans due to mature and gather any information needed for any loan renewing.
• Request financial information from clients on an on-going basis.
• Take the initiative to ensure each assigned current credit request loan file is up-to-date and fully documented for each specific loans status in the loan process.
• Aid in any special duties delegated or assigned as necessary due to location or committee memberships held by Loan Officers and/or supervisors.
• Identify and act on opportunities to refer clients to specialists in other departments for bank product, services and electronic delivery channels.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Be willing to attend seminars, AIB classes or other educational opportunities to keep aware of current changes in the laws pertaining to commercial lending.
• Engage in personal development activities such as online learning and internal/external training to assist in career growth.
• Maintain a professional manner and appearance, as outlined in the Dress Code Policy, and a neat and orderly work area, adhering to the Clean Desk Policy.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal transactions.

Qualifications

• High School Diploma
• 1-2 years of banking experience with commercial lending preferred

Skills and Abilities

• Detail oriented
• Well organized with the ability to multi-task
• Excellent communication and customer service skills
• Proactive and not reactive in getting tasks completed
• Knowledge of loan scoring software and loan documentation as well as Microsoft Suite

Benefits

Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Pay

Starting Pay Rate is Based on Experience - Minimum Hourly Rate: $21.65

Schedule

This department typically works Monday-Friday from 8am-5pm.