Commercial Account Executive - Strategic

Essential Duties and Responsibilities

• Build multi-year growth plans for strategic accounts, mapping stakeholders, buying centers, and whitespace across solutions
• Orchestrate complex, multi-threaded sales cycles, coordinating with Solutions Architects, overlays, and executives to win large, complex solution deals
• Own focused expansion through cross-sell, upsell, and whitespace opportunities
• Own structured renewal motion with a compelling commercial offer
• Conduct regular value checkpoints (Strategic Business Reviews) with each customer
• Maintain disciplined pipeline, forecasting, and deal governance across all opportunities to protect margin and manage risk

Other Responsibilities

• Assume formal account ownership from Business Development Executives and Channel Managers upon the first-year anniversary of the account
• Hold primary commercial responsibility for all expansion opportunities while Strategic Service Managers own account health and experience
• Defend against new competitors and manage strategic negotiations
• Engage key executives, develop business cases, and gain customer commitment
• Support the full customer lifecycle from discovery through renewal

Required Qualifications

• Bachelor's degree in Business, Communications, Marketing, or related field preferred; equivalent experience accepted.
• 7+ years of enterprise or strategic account executive experience within B2B technology, telecom, managed services, or SaaS.
• Professional experience within the Managed Service Provider (MSP) industry is required.
• Demonstrated success managing complex, multi-threaded sales cycles with senior executives, technical stakeholders, and large account buying committees.
• Experience with both new logo acquisition and expansion within major accounts.

Preferred Qualifications

• Advanced knowledge of solution-based selling methodologies
• High level of business acumen and ability to translate strategic initiatives into actionable opportunities.
• Strong business case development and strategic negotiation experience.
• Advanced CRM proficiency (Salesforce preferred).
• Willingness to travel extensively for customer engagements and executive meetings.