Commercial Account Executive (Mid-Market)

Essential Duties and Responsibilities

• Develop and independently execute strategic growth plans for mid-market accounts by analyzing customer needs, stakeholder dynamics, and revenue opportunities across the portfolio
• Conduct regular in-person value checkpoints (SBRs), customer meetings, executive briefings, and onsite strategic account reviews to strengthen relationships, identify growth opportunities, and advance commercial objectives
• Independently manage customer-facing sales activities throughout the renewal and expansion lifecycle, including presenting proposals, negotiating commercial terms, and obtaining customer commitments
• Own expansion through cross-sell, upsell, and whitespace opportunities
• Engage Solutions Architects and overlays to design fit-for-purpose solutions and quantify outcomes
• Use insights from Service Managers on adoption, usage, and risk to trigger effective commercial responses
• Lead renewal strategy and commercial negotiations by applying business judgment to retention planning, pricing considerations, and customer-specific growth opportunities

Required Qualifications

• Bachelor's degree in Business, Communications, Marketing, or related field preferred; equivalent experience considered
• 3--5+ years of experience independently managing customer relationships, revenue opportunities, and commercial sales strategies within a B2B environment
• Professional experience within the Managed Service Provider (MSP) industry is required
• Prior experience in managed services provider (MSP) industry, telecom, SaaS, or technology preferred