Commerce Operations Supervisor - Multi Retailer

Key Responsibilities

• Digital Shelf Operations & Content Stewardship
• Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers
• Execute product content updates
• Submit and maintain content through retailer portals, Salsify, and syndication platforms
• Verify syndication outcomes and monitor publication status
• Validate product data accuracy, taxonomy, and retailer-specific requirements prior to publication
• Implement pre-syndication readiness checklist
• Content Monitoring, Alert Triage & Quality Assurance
• Assess alert severity, identify root cause (retailer overwrite vs. syndication failure vs. data quality issue), and route to appropriate owner with recommended action
• Perform manual PDP audits for retailers not covered by Profitero (Food, Drug, DIY) on monthly cadence
• Maintain quarterly category share tracking: is client gaining or losing vs. competition at total category level
• Flag new entrant detections, delistings, and major competitive price shifts within 1 week of occurrence
• Support line review preparation and QBR data pulls for Target and Kroger Sales teams
• Client Reporting & Insight Delivery
• Deliver monthly structured reporting meetings to Omni-marketing and Sales teams for assigned retailers
• Reports include: content health scorecard, search visibility trends, competitive positioning, and trading metrics — each with written "so what" and recommended actions
• Execute approved content changes resulting from search/keyword recommendations (title rewrites, bullet updates, image swaps)
• Brief the creative agency
• Pre-campaign retail-readiness verification: confirm products are content-complete and compliant before media spend activates
• Search & Optimisation Execution
• Execute approved keyword and content optimisations
• Receive and apply cross-retailer optimisation learnings from Amazon/Walmart teams
• Monitor share of search and organic rank for priority keywords (where data available via Profitero/retailer portals)
• Flag optimisation opportunities when data suggests content underperformance
• Ticket & Workflow Management
• Manage daily ticket queues across retailer portals; prioritise by SLA and business impact
• Cook up coordination
• Coordinate execution across Brand, Omni-marketing and Sales teams
• Track work through completion; provide status updates to stakeholders
• Resolve retailer publication issues, validation errors, and operational roadblocks
• Document recurring issues for root cause analysis and continuous improvement
• Documentation & Process Improvement
• Maintain retailer execution guides: portal processes, content requirements, ticket workflows, escalation paths
• Document brand-specific standards, retailer nuances, and client preferences for consistent execution
• Identify recurring manual activities and recommend automation opportunities (partner with Tech team)
• Contribute to ongoing refinement of managed service offerings based on client needs and retailer changes
• Cross-Retailer Coordination
• Receive monthly insight cascade, assess applicability to assigned retailers and execute relevant optimisations
• Share Tier 2-3 retailer insights back to Tier 1-2 teams where relevant
• Support Amazon/Walmart teams on overflow during peak periods (holiday, NPD surges) — cross-trained on core VC/SupplierOne workflows
• Participate in quarterly cross-retailer strategy review alongside full Retail Services team

Qualifications

• 3-5 years in eCommerce operations, digital shelf management, PIM or retail services
• Experience with Target and/or Kroger retailer portals and content requirements
• Proficiency with digital shelf intelligence platforms (Profitero, Stackline or equivalent)
• Experience with PIM/syndication platforms (Salsify, Syndigo or equivalent)
• Strong data fluency: can read dashboards, spot anomalies and write actionable "so whats"
• Client-facing communication skills: comfortable presenting findings and recommendations
• Exceptional attention to detail with ability to manage multiple concurrent retailer priorities
• Advanced Excel; comfortable with structured reporting
• CPG industry experience (Home Care, Laundry, Air Care, Consumer Health or Food categories) preferred
• Familiarity with GS1 standards and retailer content scorecards
• Experience with syndicated data sources (Nielsen, Circana, 84.51°) preferred
• Understanding of retail media fundamentals (how content performance connects to paid search ROI) preferred
• Experience in agency or managed services environment preferred