Command Center Technician

About The Role

As a Command Center Technician, you will serve as the front-line mission control for our global data center fleet. Where a site technician walks the floor, you walk the fleet — conducting structured remote rounds across every site we operate, using BMS, EPMS, DCIM, and every other telemetry source available to us. In a 24/7 operations environment, you will be responsible for real-time monitoring, coordination, and incident response across critical electrical, mechanical, and environmental systems. Acting as the central point of visibility, you will identify anomalies, coordinate cross-functional response efforts, and drive rapid resolution to ensure maximum uptime, operational continuity, and safety across our infrastructure.

This is a remote monitoring role. You will not be turning wrenches — you will be the reason the person turning the wrench knows where to go.

Responsibilities

• Conduct scheduled remote rounds each shift, reviewing and recording the health of electrical, mechanical, and fire/life safety systems across the fleet to ensure 24/7 reliability and availability.
• Provide continuous monitoring of global data center infrastructure using Building Management Systems (BMS), Electrical Power Management Systems (EPMS), DCIM, and all other available telemetry and observability platforms.
• Monitor critical assets including UPS systems, standby generators and fuel systems, switchgear, PDUs, battery plant, chillers, CRAH/CRAC units, cooling towers, pumps, air handlers, and fire suppression systems.
• Baseline normal operating conditions and identify deviations, drift, and early-warning signatures in telemetry before they escalate into events.
• Serve as the first responder for infrastructure alarms, triaging incidents and initiating response actions per SOPs, MOPs, and EOPs.
• Escalate incidents promptly to on-site operations, engineering teams, and leadership based on defined escalation matrices.
• Coordinate incident response activities across multiple teams and multiple sites to minimize risk to production environments.
• Dispatch and remotely support on-site technicians, vendors, and contractors during events and planned maintenance, confirming work is performed in accordance with established practices and procedures.
• Support root cause analysis (RCA) efforts by providing detailed timelines, logs, alarm histories, and incident documentation.
• Act as a central communication hub, providing clear and accurate status updates during incidents and maintenance events.
• Perform technical writing in support of the change management program, including event narratives, procedure feedback, and shift documentation.
• Enforce adherence to change management processes and safety requirements within mission-critical environments.
• Monitor and manage daily work requests and alarm queues to resolution within defined internal service levels.
• Maintain detailed event logs and participate in structured shift handovers to ensure operational continuity across crews.
• Make timely, high-quality decisions in high-pressure situations while maintaining a strong focus on safety, uptime, and operational excellence.

Schedule

Our Command Center operates 24/7/365. This is a permanent night shift position on a 12.5-hour schedule. It does not rotate to days.

• Shift: 12.5 hours, nights, with the shift scheduled to include a 30-minute handover overlap at each end of the night.
• Rotation: A fixed two-week repeating pattern (2-2-3) with every other weekend off. Depending on crew assignment, you will work either: Sunday, Wednesday, Thursday in week one; Monday, Tuesday, Friday, Saturday in week two — or Monday, Tuesday, Friday, Saturday in week one; Sunday, Wednesday, Thursday in week two.
• Cycle: Three scheduled shifts in one week and four in the next, repeating. You will never work more than four shifts in a single week.
• Days off: Every other weekend off, plus a four-day break built into each two-week cycle.
• Holidays: The Command Center is staffed on holidays. Holiday coverage is part of the rotation.
• Handover: Every shift begins and ends with a structured handover to the oncoming and outgoing crew. Punctuality is a safety requirement, not a preference.
• On-site presence: This role is performed from the Command Center and requires on-site presence for the duration of each shift. This is a salaried, exempt position.

Requirements

• 2+ years of experience working in mission-critical environments (data centers, utilities, or industrial operations).
• Foundational technical knowledge of data center electrical and mechanical infrastructure systems.
• Proven experience following and executing SOPs, MOPs, and EOPs in high-availability environments.
• Proficiency with monitoring tools, ticketing systems, and operational dashboards.
• Experience in incident management, technical troubleshooting, and structured escalation.
• Ability to interpret system telemetry, trend data, and alarm behavior to distinguish signal from noise.
• Ability and willingness to work a permanent 12.5-hour night shift on a fixed two-week rotating pattern, including weekends and holidays, in a 24/7 operations environment.
• Excellent time management, organizational, and communication skills.
• Must be able to prioritize tasks and react quickly to issues.
• Strong written communication — much of your work product is the written record of what happened and when.
• Work is performed in a climate-controlled Command Center environment, primarily seated at a multi-monitor operator workstation.

Preferred Qualifications

• 4+ years of experience working in mission-critical environments.
• Prior experience in a hyperscale or large-scale data center environment.
• Hands-on technical background in electrical (UPS, switchgear, generators) or mechanical (chillers, CRAC/CRAH units) systems.
• Familiarity with specific BMS, EPMS, and DCIM platforms.
• Experience working in a centralized Command Center or Network Operations Center (NOC).
• Experience supporting multiple sites or a distributed fleet from a single point of visibility.
• Prior experience working sustained night shift operations.
• Relevant technical certifications (Data Center Operations, electrical/mechanical trades, or mission-critical facilities training).

Pay & Benefits

The base salary range for this role is $75,000 to $100,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

Benefits include:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption