Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to restaurant-quality meals at no cost.
• Earn a four-week sabbatical after five years.
• Participate in activities like kayaking in Patagonia, attending a Beyoncé concert in Ireland, building a library in Tanzania, and running a marathon in Antarctica.

Requirements

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.

Qualifications

• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses.

Benefits

• Global healthcare coverage.
• Stock grants to align with the success of Epic and our customers.

Skills

• Security operations.
• Emergency response.

Benefits

• Restaurant-quality meals at no cost.
• Four-week sabbatical after five years.
• Activities like kayaking in Patagonia, attending a Beyoncé concert in Ireland, building a library in Tanzania, and running a marathon in Antarctica.

Pay

Compensation is merit-based and reflects the impact your work has on the company and our customers.

Schedule

Open to 2nd and 3rd shifts, as well as weekends.

Location

The position is based on our campus in Madison, WI, and requires relocation to the area. Financial relocation assistance is provided.